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New Jersey American Water Launches Customer Advisory Map

User-friendly web-based map allows customers to see active service alerts in their area.

New Jersey American Water announces improved and interactive customer advisory map for viewing service alerts. (Photo Credit: New Jersey American Water)

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New Jersey American Water announced that a new and improved customer advisory map is live on the company’s website.

This user-friendly map allows New Jersey American Water customers to view any active events or other issues within their area that may impact their water service.

“We are committed to providing exceptional customer service and are constantly looking into ways to improve,” said Thomas Shroba, vice president of Operations at New Jersey American Water. “This enhanced customer advisory map is an invaluable tool for our customers that allows them to see what events are happening in their area that may impact their water service.”


This map replaces the company’s outage map that has been used on the New Jersey American Water site for many years.

“All of this information has always been available to our customers, but never in such an easy-to-use fashion,” added Shroba. “Customers now can search their address and see if there are any active service alerts impacting their area as well as the estimated restoration times.”

Customers are also encouraged to log onto MyWater and update their account, so the company knows how to reach them as needed for any updates specifically related to their property.

After updating their information, customers can also opt-in to receive water service-related notifications the way they want to via phone, text, or email.

Last year, New Jersey American Water shared that customers can report an outage or urgent water service issue by clicking on the “report an emergency” icon on the top right of www.newjerseyamwater.com or by visiting emergency.amwater.com.

The Customer Advisory Map can be found at www.newjerseyamwater.com/alerts.  

Since its recent launch, more than 500 customers have accessed the map.

About New Jersey American Water
New Jersey American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.8 million people.

For more information, visit www.newjerseyamwater.com and follow New Jersey American Water on Twitter and Facebook.

About American Water
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company.

The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater, and other related services to 15 million people in 46 states.

American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing.

For more information, visit amwater.com and follow American Water on Twitter, Facebook, and LinkedIn.