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LIHEAP Grants Available Through July 31 for Atlantic City Electric Customers

MAYS LANDING, N.J. Many energy assistance programs are available for Atlantic City Electric customers who may be facing challenges paying their energy bill due to the impact of COVID-19, including the Low-Income Home Energy Assistance Program (LIHEAP) which is still available through July 31.

With the application deadline fast approaching, customers are encouraged to apply this week to take advantage of the available LIHEAP funding. Customers can receive more than $1,000 in grant support through LIHEAP toward their energy bill by applying for assistance.

“We are committed to helping all our customers meet their energy needs and manage their bills,” said Gary Stockbridge, Atlantic City Electric region president. “If customers are facing challenges, we encourage them to review the different programs and billing options we offer and take advantage of available energy assistance. Our Customer Care team is ready to help all customers review their payment options and support them in managing their energy needs.”

Atlantic City Electric works closely with its community partners to connect customers with grants and programs like LIHEAP. More than $1,000 in grant support is still available for customers, depending on a household’s income size, type of fuel, and type of dwelling, with no pay back required. South Jersey residents can apply for assistance by downloading an application though the Department of Community Affairs website, by contacting their local LIHEAP Agency, or by calling 1-800-510-3102. The new LIHEAP period will open October 1.

Atlantic City Electric Customer Care will work with customers who may have difficulty paying their energy bill. The company offers payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans. Contact Atlantic City Electric at 800-642-3780 to review payment options.

Other programs supporting Atlantic City Electric customers include:

  • The Universal Service Fund (USF) that helps make energy bills more affordable for low-income customers. USF provides benefits that can help customers reduce their natural gas and electricity bills. Customers can apply as part of the LIHEAP application process. Call 1-800-510-3102 or visit energyassistance.nj.gov for details.
  • Payment Assistance for Gas and Electric (PAGE) can help low-to-moderate customers who are experiencing a temporary financial crisis assistance covering their natural gas and electric bills. For more information, call 732-982-8710 or visit njpoweron.org.
  • New Jersey SHARES is a nonprofit corporation that provides assistance to income eligible New Jersey households with energy, telephone and water bills. Visit njshares.org or call 1-866-657-4273 for details.
  • Senior citizens and disabled adults can take advantage of Lifeline, a utility assistance program that offers $225 to persons who meet certain income guidelines. This benefit includes utility customers as well as tenants whose utility bills are included in their rent. Call 1-800-792-9745 for details.

Eligible customers also can receive financial assistance through Helping Hands, a program, funded by Atlantic City Electric, providing $1 million annually to help struggling customers meet their energy needs. These funds are dispersed each year to low-income residents through the Affordable Housing AllianceNew Jersey SHARESCatholic Charities of the Diocese of Camden, and the People for People Foundation.

Readers are encouraged to visit The Source, Atlantic City Electric’s online news room. For more information about Atlantic City Electric, visit atlanticcityelectric.com. Follow the company on Facebook at facebook.com/atlanticcityelectric and on Twitter at twitter.com/acelecconnect. Our mobile app is available at atlanticcityelectric.com/mobileapp.

About Atlantic City Electric:

Atlantic City Electric is a unit of Exelon Corporation (Nasdaq: EXC), the nation’s leading energy provider, with approximately 10 million customers. Atlantic City Electric provides safe and reliable energy service to approximately 560,000 customers in southern New Jersey.

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Atlantic City Electric Recognizes National Safe Digging Month

This April marks National Safe Digging Month and Atlantic City Electric reminds all customers and contractors to call 81a few days before digging to learn the approximate location of underground utilities.

A national survey conducted in March by the Common Ground Alliance, the national association dedicated to protecting underground utility lines, people who dig near them, and their communities, revealed that 42 percent of homeowners who plan to dig this year for DIY projects don’t plan on calling 811 and will put themselves and their communities at risk.

Digging without knowing the approximate location of underground utilities can result in serious injuries, service disruptions and costly repairs when gas, electric, communications, water, and sewer lines are damaged. 

Every digging project, no matter how large or small, warrants a call to 811.

Landscaping, planting trees and shrubs, installing a fence or mailbox, and building a deck, pond or patio, are all examples of digging projects where a call to 811 should be one of the first steps.

Atlantic City Electric has nearly 2,900 miles of underground electric lines. Aside from Atlantic City Electric’s lines, there are underground communications cables, water and sewer lines, and other utilities. 

Last year, 110 of Atlantic City Electric’s underground electric lines were struck due to unsafe digging practices, which could have been avoided by calling 811.

Properly locating underground lines is essential to safely completing any digging job.

Residents and businesses should take the following steps when planning a digging project this spring:

  • Always call 811 a few days before digging, regardless of the depth or familiarity with the property.
  • Plan ahead. Call on Monday or Tuesday for work planned for an upcoming weekend, providing ample time for the approximate location of lines to be marked.
  • Confirm that all lines have been marked. 
  • Consider moving the location of your project if it is near utility line markings.
  • If a contractor has been hired, confirm that the contractor has called 811. Don’t allow work to begin if the lines aren’t marked.
  • Visit call811.com for more information.

When calling 811 at least three business days prior to digging, customers and contractors are connected to New Jersey One Call that will take the caller’s information and communicate it to local utility companies.

Professional locators will then visit the dig site to mark the approximate location of underground utility lines with spray paint, flags or both. Once a site has been accurately marked, it is safe to begin digging around the marked areas.

To promote safety around electric infrastructure in the communities it serves, Atlantic City Electric also reminds residents and businesses that customer-owned structures are not permitted within Atlantic City Electric’s easements near overhead equipment.

Customers must contact their local municipality to obtain the necessary permits prior to any construction near company-owned transmission or distribution lines.

Atlantic City Electric joins the Exelon family of companies, the other 1,700 Common Ground Alliance members, the U.S. Department of Transportation, and governors across the country in marking April as National Safe Digging Month to bring extra attention to the issue of underground utility line safety and reduce the risk of unnecessary infrastructure damage. 

For more information on safe digging practices, click here  or call 1-800-642-3780.

Visit The Source, Atlantic City Electric’s online news room and find additional information about Atlantic City Electric by following the company on Facebook and on Twitter.

Atlantic City Electric’s mobile app is available by clicking here.

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Atlantic City Electric & Employees Help Local Non-Profits Achieve Missions Through Grants & Volunteerism

Atlantic City Electric recently announced that in 2018, the company contributed more than $1 million to local nonprofits, while its employees volunteered more than 21,000 hours to help hundreds of organizations throughout southern New Jersey.

These contributions are part of the company’s commitment to powering communities and being a good corporate citizen for the areas where its employees live and work.

“We value the strong relationships we’ve built with our communities across South Jersey for more than 100 years,” said Gary Stockbridge, Atlantic City Electric region president. “While we are known for our commitment to providing clean, safe, reliable, and affordable energy service for our customers, we also see it as our duty to give back to the communities we serve. Seeing the benefits of our continued charitable contributions and volunteerism is another reminder of our deep connection to our communities and the vested interest we have in their continued success.”

Every charitable contribution from Atlantic City Electric also comes with a dedicated pledge of volunteers. The company’s Powering Communities program helps connect employees with volunteer opportunities throughout Atlantic City Electric’s service area and recognizes their efforts. In 2018, nearly 250 employees volunteered a combined total of more than 2,600 work days through the program, helping support more than 300 unique organizations across southern New Jersey. The top volunteers will be honored at the company’s Volunteer Appreciation Ceremony this month at Buena Vista Country Club in Buena, New Jersey.

Atlantic City Electric’s charitable contributions assist organizations that support education, the environment, arts and culture, and community development programs. In 2018, the company sponsored important community organizations including the Boys and Girls Club of Atlantic City and Gloucester County, Meals on Wheels of Salem County, Ranch Hope, Inc., and the Wetlands Institute.

In 2018, Atlantic City Electric’s parent company Exelon and its 34,000 employees gave more than $51 million to nonprofits and volunteered more than 240,000 hours with organizations across the country. This record-breaking community giving helped support more than 12,000 nonprofit organizations across 236 cities and 19 states and the District of Columbia.

Readers are encouraged to visit The Source, Atlantic City Electric’s online news room. For more information about Atlantic City Electric, visit atlanticcityelectric.com

Follow the company on Facebook,and on Twitter.

A mobile app is available here.

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Atlantic City Electric Recognized as One of The Nation’s Most Reliable Energy Companies

Atlantic City Electric recently announced that it has received PA Consulting’s 2018 ReliabilityOne™ Outstanding Midsize Utility Award, for providing exceptional reliability last year that resulted in customers experiencing the lowest average number of electric outages in the company’s history, as well as the fastest restoration times ever.

Pictured left to right are Greg Brubaker, manager, Engineering and Design, Atlantic City Electric; Paul Lipari, manager, Reliability Programs, Pepco Holdings; and Bryan Clark, director, Utility of the Future, Pepco Holdings, which includes Atlantic City Electric. Atlantic City Electric received PA Consulting’s 2018 ReliabilityOne™ Outstanding Midsize Utility Award for its exceptional reliability performance in 2017. Atlantic City Electric representatives accepted the award Nov. 28 at PA Consulting’s 18th Annual ReliabilityOne™ Awards Ceremony. (Photo provided)

“We are extremely honored to be recognized for our efforts in providing customers with the highest level of reliability in our industry,” said Dave Velazquez, president and CEO of Pepco Holdings, which includes Atlantic City Electric. “This award exemplifies our commitment to provide the highest quality of service for our communities and is a testament to the hard work our employees perform each day to meet the energy needs of our customers.”

Atlantic City Electric customers continue to benefit from the major enhancements the company is making to the local energy grid. In 2017, the average number of outages decreased by 17 percent from the previous low, set in 2015. When customers did experience an outage, Atlantic City Electric restored power an average of seven minutes faster than the previous record set in 2015. During the past five years, the number of electric outages has decreased by more than 40 percent and outage length has been reduced by 18 percent.

Atlantic City Electric has invested hundreds of millions of dollars in southern New Jersey during the past five years to further improve service reliability for customers, including about $312 million in 2017 alone. This work includes enhancing the local energy grid with new devices, stronger poles, and more modern equipment, while trimming trees, which can cause up to 40 percent of power outages for customers each year. The company also is using innovative technologies to improve system reliability, such as specialized equipment that can automatically restore service more quicklyor isolate damage.

All midsized energy companies operating energy delivery grids in North America and serving between 300,000 and 750,000 customers, are eligible for consideration for the Outstanding Midsize Utility Award. Recipients are based primarily on system reliability statistics that measure the frequency and duration of customer outages. After initial recipients are identified, each company undergoes an on-site certification process, which provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company’s reliability results. For more information about PA Consulting and the ReliabilityOne™ Award, click here

To learn more about Atlantic City Electric, visit The Source, Atlantic City Electric’s online news room. Find additional information about Atlantic City Electric by clicking here. 

Follow the company on Facebook and on Twitter Atlantic City Electric’s mobile app is available by clicking here.

Atlantic City Electric, a public utility owned by Exelon Corporation (NYSE: EXC), provides safe, reliable and affordable regulated electric delivery services to approximately 550,000 customers in southern New Jersey.

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Atlantic City Electric Joins Energy Companies Across North America In Fight Against Scammers

Atlantic City Electric has announced that it is joining more than 100 companies across the United States and Canada in the effort to protect customers from scams targeting customers of electric, natural gas, water, and other utilities. Atlantic City Electric and its sister Exelon companies, BGE, ComEd, Delmarva Power, PECO, and Pepco are committed to educating customers and putting a stop to scamming.

Collaborating energy companies have joined together for a third year and designated November 14 as “Utilities United Against Scams Day.” This day is supported by a week-long campaign, including social media and online content, focused on exposing the tricks scammers use to steal money from customers, and how customers can protect themselves.

The effort, which includes industry member organizations such as Edison Electric Institute and American Gas Association, encourages companies to share these messages to help guard against scam and imposter activity. “This type of coordinated teamwork is vital for the safety and well-being of our customers and the communities we serve,” said Mike Poncia, vice president of Customer Operations for Pepco Holdings, which includes Atlantic City Electric. “We can help provide our customers with the tools they need to guard against scammers and imposters who may be on the other end of the line or other side of the door by sharing these essential tips and information throughout the region.”

When being scammed, a customer typically receives an unsolicited phone call from an individual who falsely claims to be a company representative. The scammer warns that the customer’s service will be shut off if they fail to make a payment – usually within a short time-frame through a prepaid debit card.

Scammers have even duplicated the upfront Interactive Voice Response system of some companies,so when customers call the number provided by the scammer, it sounds like a legitimate business.

Some scammers also use caller ID “spoofing” to replicate a utility’s phone number.

Red flags for Scam Activity

  • The scammer often becomes angry and tells a customer his or her account is past due and service will be shut off if a large payment isn’t made – usually within less than an hour.
  • The scammer instructs the customer to purchase a prepaid debit or credit card – widely available at most retail stores – then call him or her back to make a payment.
  • The scammer asks the customer for the prepaid card’s receipt number and PIN number, which grants instant access to the funds loaded to the card.

How to Protect Yourself

  • Utility representatives will never ask or require a customer with a past due balance to purchase a prepaid debit card to avoid disconnection.
  • Customers can make payments online, by phone, automatic bank withdrawal, mail or in person.
  • Customers with a past due balance will receive multiple shut off notifications – never a single notification one hour before disconnection.
  • If a customer ever questions the legitimacy of the call, hang up and call Atlantic City Electric at 800-642-3780.

Don’t Get Scammed – Customers Can Avoid Being Scammed By Taking a Few Precautions:

  • Never provide your social security number or personal information to anyone initiating
    contact with you claiming to be a utility representative or requesting you to send money to another person or entity other than your local utility providers.
  • Always ask to see a company photo ID before allowing any utility worker into your home or business.
  • Never make a payment for services to anyone coming to your door.

Any Atlantic City Electric customer who believes he or she has been a target of a scam is urged to contact their local police and call the company immediately at 800-642-3780 to report the situation.

To learn more about Atlantic City Electric, visit The Source, Atlantic City Electric’s online news room.

Find additional information about Atlantic City Electric by visiting atlanticcityelectric.com.

Follow the company on Facebook and on Twitter Atlantic City Electric’s mobile app is available by clicking here.

Atlantic City Electric, a public utility owned by Exelon Corporation (NYSE: EXC), provides safe, reliable and affordable regulated electric delivery services to approximately 550,000 customers in southern New Jersey.