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New Jersey American Water Launches ‘The Flow of H2O Video Series’ Mark 6th Annual ‘Imagine a Day Without Water’

CAMDEN, N.J. – OCT. 20, 2020 – In honor of  the Value of Water Campaign’s sixth annual Imagine a Day Without Water, New Jersey American Water is launching The Flow of H2O, a three-part educational video series that explains the effect of pollution on watersheds, the drinking water treatment process, and the wastewater treatment process. The videos are virtually accessible to all educators and parents for free via YouTube.

“Water is essential, but many people never stop to consider the time, technology, and investment required to provide safe, clean, and reliable water and wastewater service,” said Denise Venuti Free, Director of Communications and External Affairs, New Jersey American Water. “We hope The Flow of H2O videos will instill a greater appreciation for both environmental stewardship and the process of providing safe drinking water, and also offer educators and parents a valuable tool for helping to teach our children during this time of socially distanced learning.”

Each year, New Jersey American Water commemorates Imagine a Day Without Water through educational outreach, emphasizing the importance of water for everyday usage and explaining the company’s role in providing it. Though COVID-19 has stifled the company’s ability to carry on its tradition of in-person outreach this year, the new educational videos emulate the demonstrations it typically presents in schools using an Enviroscape® mini model of a town.

In addition to The Flow of H2O, New Jersey American Water offers a plethora of educational videos on its YouTube channel, along with a comprehensive Water Learning Center on its website. Here, educators and parents can find complete educational toolkits equipped with STEM lessons, printable worksheets, and experiments. The company also partners with Scholastic to provide its How Water Works curriculum. The free, online platform hosts even more lessons along with interactive digital activities and games.

To learn more about Imagine a Day Without Water, visit www.imagineadaywithoutwater.org.

About the Value of Water Campaign 
The Value of Water Campaign educates and inspires the nation about how water is essential, invaluable, and in need of investment. Spearheaded by top leaders in the water industry, the Value of Water Campaign is building public and political will for investment in America’s water infrastructure. Follow the Value of Water Campaign on Twitter and Facebook.

About New Jersey American Water
New Jersey American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.8 million people.

For more information, visit www.newjerseyamwater.com and follow New Jersey American Water on Twitter and Facebook

About American Water 
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company.

The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states.

American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.

For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

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Feature Stories Recent News

New Jersey American Water Offers ‘H2O Help to Others Program’ and Other Payment Assistance Programs

New Jersey American Water wants to remind customers in need of help with their water or wastewater bill they can turn to the company’s H2O Help to Others Program™ and other payment assistance programs.

For nearly a decade, New Jersey American Water has been assisting qualified customers through this unique assistance program. H2O Help to Others Program is administered by New Jersey SHARES (NJ SHARES), a nationally recognized nonprofit organization providing statewide help, guidance and referral for essential services to New Jersey residents in need of assistance.

“While water service is a tremendous value at just a penny per gallon, we understand the water bill is not the only bill our customers pay and that many people are facing additional hardship due to the COVID-19 public health emergency,” explained Cheryl Norton, president of New Jersey American Water. “So we are happy to provide increased assistance to customers who need it.”

Through the company’s H2O Help to Others Program, assistance is made available to customers in two distinct ways – through grants and/or a discount on service charges.

Customers meeting lower income requirements can qualify for grants of up to $500 to help pay their indoor water bill.

Qualified customers also have the opportunity to receive up to 100 percent discount on their monthly fixed service charge for water and/or wastewater bill.

Customers who qualify for the service charge discount are also eligible to receive an additional discount off the monthly distribution system infrastructure surcharge (DSIC), based on their meter size.

In an effort to make it easier for customers impacted by COVID-19 to apply and qualify for assistance, New Jersey American Water recently expanded its H2O Program to include:

  • Increased eligibility for customers (including those impacted by COVID-19)
  • Temporarily waiving the $100 payment requirement through Dec. 31, 2020 to receive the H2O grant
  • Temporarily waiving the restriction of receiving a grant only every three years through Dec. 31, 2020 for any customer that has not yet received a grant in 2020
  • Temporarily waiving the requirement of no broken payment arrangements within the past year through Dec. 31, 2020
  • Temporarily making both programs available to landlords who don’t live at the property and meters that are shared by more than one owner (both previously excluded)
  • Changing the income recertification requirement for the service charge discount from two years to one year for customers receiving unemployment benefits who apply for assistance through Dec. 31, 2020

Expanding the DSIC discount to those who qualify for the service charge discount, for customers who apply through Dec. 31, 2020

Customers interested in learning more about the program and its qualifications are encouraged to contact the program administrator, NJ SHARES, directly at 877-NJAWH2O (652-9426), or online at www.njshares.org.

More information can also be found online at www.newjerseyamwater.com – click the “Customer Service & Billing” tab, then select “Bill Paying Assistance” from the drop down menu.

Additionally, New Jersey American Water offers payment arrangements and budget billing for customers who need assistance paying their bills but may not qualify for the H2O Program. Customers who would like to explore these options are encouraged to call the Customer Service Center at 800-272-1325.

About New Jersey American Water

New Jersey American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.8 million people.

For more information, visit www.newjerseyamwater.com and follow New Jersey American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company.

The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.

For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

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Bright Side Feature Stories

New Jersey American Water Seeking Entries for First Annual Protect Our Watersheds Art Contest

CAMDEN, N.J. – October 2, 2020 – Entries are now being accepted for New Jersey American Water’s first annual Protect Our Watersheds art contest. The contest is open to fourth-grade students in schools served by New Jersey American Water, as well as to students who live in the company’s service area. The contest encourages students to tap into their creativity to express the importance of protecting natural water resources.

“This contest demonstrates New Jersey American Water’s commitment to environmental education and watershed protection,” said Cheryl Norton, President of New Jersey American Water. “Our children are the next generation of environmental leaders. By engaging students on the importance of watershed protection in refreshing and creative ways, we can help ensure that our planet will be protected for generations to come.”

New Jersey American Water encourages teachers to promote the art contest as a fun and imaginative way to draw students’ attention to protecting and preserving the state’s watersheds. As part of their entry, students must also submit a brief narrative about the personal impact of watershed protection.

This year marks the first Protect Our Watersheds art contest for New Jersey American Water. The company is eager to make the contest an ongoing branch of its community engagement and environmental education programming.

All entries must be postmarked by November 20, 2020. Three winners will be selected and all entrants will receive a water bottle and certificate of recognition.

For full contest details, click here.

Deadline to apply:

All entries must be postmarked by November 20, 2020.

About New Jersey American Water New Jersey American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.8 million people. For more information, visit www.newjerseyamwater.com and follow New Jersey American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company.

The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.

For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

Post updated on 10/5/2020 at 9:05 p.m.

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Bright Side Feature Stories

New Jersey American Water Announces Bold New START Program to Create Jobs & Invest in Water & Wastewater Services

CAMDEN, N.J. (July 23, 2020) – New Jersey American Water President Cheryl Norton today announced a bold new program that proposes to accelerate capital investment in water and wastewater infrastructure while creating and/or sustaining thousands of jobs.

Solutions Today and Reinvesting Tomorrow (START), consists of several distinct proposed pieces, which collectively will serve the greater good of New Jersey American Water’s customers and the entire state.

Norton announced the details of the program in testimony before the Assembly Special Committee on Infrastructure and Natural Resources. New Jersey American Water envisions START as part of New Jersey’s economic recovery from COVID-19, putting people to work while also continuing to provide hundreds of thousands of New Jerseyans with safe and reliable water and wastewater services so they don’t have to worry about adding it to their list of current concerns.

“What we are proposing is an acceleration in capital investment in water and wastewater infrastructure that can result in the improvement of those systems and the creation of thousands of jobs,” says Norton. “We feel that our proposed START program can, and will, make a difference, as together we  fight this public health emergency and its economic impact, while continuing to provide the citizens of New Jersey with clean, reliable drinking water and environmentally safe wastewater services.”

START contains several proposed components, which include: 

Water and Wastewater Infrastructure Investment Program (WWIIP)

This is a new proposal for water and wastewater utilities in New Jersey (requiring legislative or regulatory approval) which would speed up capital investment in water and wastewater systems while sustaining and creating jobs, but its framework is not new to the water/wastewater industry.   

Projects under WWIIP must be on nonrevenue producing assets and must fall into certain categories like existing Distribution System Improvement Charge (DSIC) eligible projects, replacement of plant items, water main cleaning and lining, distribution, production, and other infrastructure for the purpose of safety, water quality, resiliency, and environmental compliance.

WWIIP could generate between $100 million to $150 million in new capital investments and the creation of 1,500 to 2,000 jobs. 

Distribution System Improvement Charge (DSIC) Expansion

Currently, under New Jersey law, water utilities can only get recovery through DSIC on mostly underground distribution system assets (pipes, etc.). New Jersey American Water is proposing to expand the current DSIC program to include the replacement of above ground distribution system assets (meters, booster stations, storage tanks, etc.).

There currently is a 5 percent cap on what New Jersey American Water can recover under DSIC.  New Jersey American Water is proposing to raise that cap to 10 percent. By raising that cap and allowing DSIC to apply to above ground assets, an additional $50 million to $75 million in annual capital investment could be generated. That investment would sustain or create over 500 jobs.

DSIC expansion is contingent on the result of the WWIIP proposal. If WWIIP is approved, this proposed DSIC expansion would no longer be necessary.

Accelerate the Wastewater System Improvement Charge (WSIC)

This mechanism is similar to DSIC but covers wastewater collection system assets rather than underground distribution system assets. Currently pending before the Board of Public Utilities, approval of this charge could create between $6 million and $8 million of annual investment along with approximately 150 jobs.

Like the DSIC expansion, this is also contingent on the result of the WWIIP proposal. If WWIIP is approved, this proposed change would no longer be necessary.

Lead Service Line Replacement Legislation (A1544)

This legislation would allow for water utilities to receive full cost recovery for the replacement of the customer-owned portion of a lead service line (street to the home) in addition to the company owned side. New Jersey American Water’s goal is to reduce lead in drinking water through the proactive elimination of lead service lines and ongoing optimization of water treatment to reduce corrosion of plumbing materials that may contain lead. 

Replacing lead service lines in conjunction with main replacements or relocations is not only a cost-effective, efficient, and responsible way to continue infrastructure renewal programs, it also best addresses the health and safety concerns associated with partial lead service line replacements. This is an important piece of helping to reduce New Jerseyans’ potential exposure to lead.

H2O/Affordability Programs

For nearly a decade, New Jersey American Water has been assisting low-income water customers who qualify through its H2O Help to Others Program, which is administered by New Jersey Shares. Customers who qualify may receive a grant of up to $500 to help pay their water bill for indoor water use only.

New Jersey American Water has implemented new measures aimed at increasing participation in the program by making it easier to apply and qualify.

These include:

  • Increased eligibility for customers (including those impacted by COVID-19)
  • Temporarily waiving the $100 payment requirement through Dec. 31, 2020 to receive the H2O grant
  • Temporarily waiving the restriction of receiving a grant only every three years through Dec. 31, 2020 for any customer that has not yet received a grant in 2020 to date 
  • Temporarily waiving the requirement of no broken payment arrangements within the past year through Dec. 31, 2020
  • Temporarily making both programs available to landlords who don’t live at the property and meters that are shared by more than one owner (both currently excluded from H2O)
  • Changing the income recertification requirement for the Service Charge discount from two years to one year for customers receiving unemployment benefits who apply for assistance between July 1, 2020-Dec. 31, 2020
  • Expanding the DSIC discount to those who qualify for the Service Charge discount, for customers who apply between July 1, 2020-Dec. 31, 2020

Expand Supplier Diversity Programs

American Water’s Supplier Diversity Program is centered on the fact that the company views supplier diversity as a business imperative, not just the “right thing to do.” American Water strives to work with suppliers that represent the diverse backgrounds of its customer base.

New Jersey American Water is committed to strengthening the economy and improving its communities, and supplier diversity plays a critical role in this. The company realizes that small, minority-owned, women-owned and other diverse businesses play a vital role in the economic well-being of our communities. Diverse suppliers are the fastest growing business segment in the country, offering innovation, customer-focused solutions.

Through the proposed START initiative, New Jersey American Water will continue to strengthen its Supplier Diversity efforts through increased partnerships with diverse businesses in New Jersey. Details of the program are still being developed and will be announced in the near future.

Develop A New Workforce Employment Initiative (Apprentice Program)

The water industry over the next five years faces an employee work shortage as “new” employees into the water industry are not evolving. It is difficult to obtain water/wastewater treatment licenses, generally taking up to 10 years. Many people, especially young adults, do not know about the well-paying jobs that are attainable in the water industry.

New Jersey American Water wants to develop an apprentice program to help address this issue. We are working with the Governor’s Office/Department of Labor and the NJ Vocational-Technical Schools Association to develop such an initiative and will be announcing further details in the near future.

About New Jersey American Water

New Jersey American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.8 million people.

For more information, visit www.newjerseyamwater.com and follow New Jersey American Water on Twitter and Facebook

About American Water 

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.

For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

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Feature Stories Recent News

Water Quality Reports Available Online for New Jersey American Water Customers

CAMDEN, N.J. – June 3, 2020 – New Jersey American Water’s annual Water Quality Reports are now accessible via the company’s website – www.newjerseyamwater.com – under the Water Quality tab.

Each year, New Jersey American Water compiles its annual Water Quality Reports (also called Consumer Confidence Reports) for customers and other stakeholders, detailing the quality of water supplied by the company to each community served. The report outlines the quality of water provided using data from water quality testing conducted in local systems between January and December of 2019. Data collected is shown in comparison to the compliance standards established by both the U.S. Environmental Protection Agency (EPA) and the New Jersey Department of Environmental Protection (NJDEP), including regulations specifically related to lead.

“New Jersey American Water is pleased to report that, once again, the drinking water supplied to our customers meets or surpasses both state and federal standards for all regulated substances,” explained Cheryl Norton, president of New Jersey American Water. “When it comes to water quality and regulatory compliance, we’re proud to be a leader. We encourage our customers to read through the information provided in their specific community reports to better understand the work we do and our commitment to providing high-quality water.”

The report gives an overview of local drinking water sources for each community and details the extensive testing conducted on the company’s water each year. Additionally, the report highlights the substances detected in the treated water, as well as the levels of those substances prior to treatment. As an additional layer of education and transparency, the report also details results of tests conducted for certain unregulated compounds, in areas where they are present and thus treated to achieve levels below recommended health guidelines.

New Jersey American Water relies on the expertise of more than 800 professionals across the state to ensure that the water delivered to customers meets or surpasses state and federal standards. From plant operators and engineers to water distribution professionals, these experts continuously monitor and test the water, and maintain facilities and infrastructure across the state to maintain safe, efficient operations.

“Our 2019 results are a testament to our employees’ hard work and dedication to excellence,” said Norton. “Their work is further enhanced through investment in our infrastructure, including treatment plants, tanks, pump stations, pipes, fire hydrants and metering equipment. In 2019 alone, we invested more than $375 million to improve our water treatment and delivery systems across the state. We take what we do very seriously and care about our customers just as much as we care about the quality of our water and service.”

How to Access the Report

Customers can access the Water Quality report specific to their area by going to the Water Quality tab on New Jersey American Water’s website and searching for their report by zip code.

The company also created a video to show customers how to access their reports. Printed copies of the report are available to customers who do not wish to access it online. Customers can call the company’s customer service center at 800-272-1325 to request a hard copy of their local report.

To learn more about New Jersey American Water’s commitment to water education, environmental stewardship and quality service, visit www.newjerseyamwater.com.

About New Jersey American Water

New Jersey American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.8 million people. For more information, visit www.newjerseyamwater.com and follow New Jersey American Water on Twitter and Facebook

About American Water 

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.

For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.